FAQs

FAQ

What is your returns policy?

We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached and in original packaging.

What payment methods do you accept?

We accept all major credit cards with Shopify payments, Apple Pay and Google Pay. Our payment process is secure and encrypted for your safety.

Can I change or cancel my order after I have placed it?

If you need to change or cancel your order, please contact us within 12 hours of placing the order. Once the order has been processed, changes may no longer be possible.

Do you ship internationally?

Yes, we ship to many countries around the world. Shipping costs and delivery times for international orders are calculated at checkout.

How long does delivery take?

Orders are usually processed within 1-2 business days. Delivery times vary depending on your location, but most customers receive their orders within 7 to 19 working days.

Do you offer free delivery?

Yes, we offer free shipping on all orders over $90. For orders under $90, standard shipping charges apply.

Can I track my order?

Absolutely! Once your order has been shipped, you will receive a tracking number by e-mail. Use this number to track your package on our website or on the carrier's website.

What is an LED mask and how does it work?

An LED mask uses LED lights to emit different wavelengths of light to the skin. The light is absorbed by receptors in the skin, just like topical skincare, and each colour of light stimulates a different response within the cells.

What are the benefits of LED masks?

Benefits include enhancing the appearance of skin by reducing the look of fine lines and wrinkles, promoting a calm and balanced complexion, supporting natural collagen levels for a youthful glow, and improving overall skin texture and radiance.

How often should I use the Outerglows LED mask?

We recommend three to five 10-minute treatments per week for four to six weeks, followed by maintenance as desired.

Can I use it with other skincare products?

Yes, for best results apply any serums or creams after your mask treatment, as the boost in circulation will enhance absorption.